Spark Response Expands Service Portfolio With New Storage Solutions

Gateshead-based contact centre and fulfilment specialist Spark Response is offering a new storage service to local businesses as part of its service portfolio expansion.

Spark has undergone a major business turnaround in the last three years, restructuring its sales and marketing approach to become a recognised and respected name in eCommerce fulfilment and contact centre services.

“Our business is growing,” said managing director, Peter Slee. “This means that we often have spare storage capacity, depending on the seasonal nature of our clients’ business.

"We believe there is a gap in the market for storage facilities for companies who are starting to outgrow their current space and are looking to outsource to a partner with the potential to become more than just a storage provider. Or it may well be that they simply have a slow-moving product they would like to put into deep storage at an external site and concentrate on their revenue generators. We are aiming to fill that gap.

"Our experience extends way beyond storage and warehousing and that’s our differentiator.” Following a string of high profile contract wins and renewals over the last few months, including Cancer Research UK, One NorthEast, Fitflop, Toys R Us, E.ON and Red Direct, Spark is seeking to grow its business within the north east region.

“We’re a proud north east business and believe in forming and developing local partnerships,” said Mr Slee. “We’re the chosen contact centre and fulfilment partner for One North East’s North East England tourism campaign, and we are about to go live with a major local eCommerce retailer.

"We also partner Knowledge IT and Port of Tyne, both of whom have been instrumental in helping develop our service offering over the past two years. We have dedicated a lot of time and resource into continually improving our technology, quality, efficiency and security. Follingsby Park is just off the A1 and A19 and has 24 hour security coverage.”

Mr Slee believes there are businesses within the region that have grown to the point where they need the services of a contact centre or fulfilment point. “Those are the companies we are aiming at this year,” he said, “and our new storage offering is just one way of achieving that.”